Kim's Touch wreaths and home decor merchandise are checked and packaged in good condition before mailing by me. You will get a notification once shipped your merchandise is shipped. If the shipping carrier has mishandled and/or damaged your package at delivery, Please me at firstname.lastname@example.org ASAP so the contact shipping carrier can be notified to file a claim. I am not responsible for ANY postal delays, damaged shipping boxes, lost mail or stolen items from your porch. I would advise that you contact your local post office or carrier if needed.